Terms and Conditions

Authenticity 

Every watch which passes through Rolex Watch Trader has been authenticated by our onsite experts. On occasion we will use the expert services of a third party. All watches prior to resale are checked via one or more of the following channels: the Police, Checkmend, the watch register and any available assistance a manufacturer has in place to identify and recover lost or stolen watches.

Payment:
We accept all the following methods of payment:

Cash: We accept payment in cash but if the total paid in cash exceeds £9,500 we will regrettably NOT be able to accept the payment. This is to be compliant with current money laundering law.

Debit Card: This method of payment attracts a zero surcharge. In the case of the customer not being present in person we will require two supporting forms of identification and a scan of the card sent to us via email.

American Express: We are able to accept this form of payment but there is a 5% surcharge on the total to cover processing costs. In the case of the customer not being present in person we will need two supporting forms of identification and a scan of the card sent to us via email.

Credit Card: All payments via credit card will attract a 1.5% surcharge on the total to cover processing costs. Business or corporate credit cards are subject to a 2.5% surcharge. In the case of the customer not being present in person we will need two supporting forms of identification and a scan of the card sent to us via email.

Cheque: All cheques should be made payable to ‘Rolex Watch Trader Ltd’. Once funds have cleared we will then dispatch goods.

Bankers Draft: Should be made payable to ‘Rolex Watch Trader Ltd’. All bankers’ drafts will be verified by our bank before goods are released.

Bank Transfer: We accept both BACS and CHAPS payments. Please contact us for our bank details if you plan to pay via this method.

IMPORTANT: We are NOT able to accept multiple cards for purchases unless they are all registered at the same address.

‘Customer Not Present’ card transactions in all circumstances we will require all the information as detailed below.

Cardholder’s name, cardholder’s date of birth, type of card, card number, card expiry date, card issue date, the full billing address of the card, the card security code (this is the 3 digit code at the end of the signature strip on the reverse of the card), a scan of both sides of the card supported by two supporting proofs of identification  (We accept a recent utility bill, bank or credit card statement, passport or driving license) a supporting email with authorisation for us to process the agreed payment.

FRAUDULENT PAYMENTS

If we reasonably suspect a fraudulent payment by any means including debit or credit card, then we will not dispatch any goods and we will not carry out any refunds until authorised by our bank.

Viewing or collection of goods: 
Viewing or collection of goods is strictly by APPOINTMENT ONLY as the vast majority of stock is stored securely off site for security reasons. We will require 24 hours notice from customers wishing to view or collect a watch. Customers who arrive without an appointment will be left disappointed.

Delivery charges
We endeavour to use a next day, fully insured, tracked and signed for service. We are able to deliver worldwide. Please contact us for a confirmed quote.

PRIVACY

We only use your personal information in accordance with our Privacy Policy. Please take the time to read and understand our Privacy Policy as it includes important terms which apply to you.

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